tesla service

Tesla announced that it opened more than 30 new service centers over the last few months as the automaker believes service centers to be one of the main demand drivers. Expand
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Tesla announced today that it is starting to do some of its own bodywork at service centers and with its mobile service technicians in order to reduce repair times. Expand
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We were surprised to hear from sources that Tesla was letting go some employees in the service teams at several locations today because the automaker claims to be focusing on expanding its service coverage.

In response, Tesla told Electrek that they are still expanding service and the employees were let go in a ‘restructuring’ of the service department. Expand
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Tesla is launching a mobile app feature that let owners get live service status updates about their cars when they are in service. Expand
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With all the news that came out of Tesla’s earnings this week, the automaker renewed effort to improve service might have gone under the radar.

Tesla is now seriously investing in service through several different efforts including, stocking parts, detecting issues and automatically calling a tow truck and service loaner, and more. Expand
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With its rapidly growing fleet, Tesla is going to have to handle a much higher volume of service requests and it’s turning to its mobile app to help. Expand
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Elon Musk says that he reviewed Tesla’s service locations in North America and he realized that there are some major gaps, which he admits is a ‘foolish oversight’.

In order to remedy the situation, the CEO announced a major expansion of Tesla’s service coverage. Expand
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After issues with its service centers in Norway and growing concerns in North America as its fleet grows rapidly with the Model 3, Tesla is announcing a series of new initiatives to improve its service globally and maintain owner satisfaction. Expand
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Norway is Tesla’s biggest market per capita and it shows no sign of slowing down. It gives us a glimpse at the potential future of other markets as they grow their own electric vehicle fleets.

Right now, it’s not a hopeful glimpse at the future in terms of service as several Norwegian Tesla owners report ridiculously long wait times and unreturned phone calls as Tesla’s service centers in Norway are overworked and low on parts.

Tesla says that it has already made improvements and customers should start to see a difference soon. Expand
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Tesla has launched a new automotive training program with colleges called ‘Tesla START’ to train a new generation of electric car technicians to work on their vehicles. Expand
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Tesla has been increasingly relying on its mobile service fleet to improve its coverage as its customer fleet is rapidly expanding.

The automaker even developed a new custom Model S mobile service vehicle in order to phase out the use of gas-powered vans in its service fleet and now we get a closer look at the vehicle. Expand
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Tesla is about to come out with a new all-electric service vehicle based on the Model S and Model X vehicles, according to Jon McNeill, Tesla’s President of Global Sales and Services.

The new vehicles will be used to replace service vans – pictured above – in Tesla’s mobile service program as soon as next year, said the executive. Expand
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Last month, Tesla announced a new plan to triple its service capacity. At the core of the plan is a major expansion of its mobile service fleet with 350 new service vans (they currently have over 130 vans on the road).

We now get a glimpse of what Tesla’s mobile service can do. Expand
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In order to reassure Model 3 reservation holders that it’s going to be able to scale its service operations, Tesla announced last month that it is expanding its ‘Ranger’ program for mobile repairs at owner’s home or office.

We now learn that the program has been renamed ‘Tesla Mobile Service’ and it got a new look. Expand
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We got a lot of reactions following our report yesterday on Tesla’s problem with long wait times for repairs and now Tesla President Jon McNeill himself is weighing in on the issue.

The executive says that they are “turning their efforts” to improving customers experience when it comes to “accident repairs in body shops” and plan to add a record number of 300 body shops to Tesla’s network in “the next few weeks”. Expand
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Following recent reports of exceptionally long delays for vehicle repairs, we reached out to Tesla to get an explanation and the company acknowledged some issues with delays. They are actively working on improving repair time, according to a company representative.

But in the case of a recent highly-publicized third party repair, the company points a finger at multiple problems experienced at the body shop for the delays following an investigation. Expand
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One of the main concerns of current and future Tesla owners is the company’s ability to scale its service operations after the Model 3 launch, which will add hundred of thousands of vehicles in Tesla’s global fleet.

The automaker is already having difficulties keeping up with service demand in some regions, but it has now announced a “reengineering and expansion” of its operations in order to prepare for Model 3. Expand
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While electric vehicles, like Tesla’s, require less maintenance because they are equipped with fewer moving parts than their gasoline-powered counterparts, owners are often still better off with some service and inspections. EVs are still cars and inherently complex machines traveling in often less than ideal conditions. You still want to check your wheel alignment, access fluid and coolant levels, and look for potential parts needing replacements.

That’s why Tesla offers maintenance plans and today, they introduce a new one for the Model X and an updated one for the Model S. The new plans are more expensive than what Tesla was previously offering, but they also offer more services, including hardware improvements – not unlike Tesla’s included software upgrades. Expand
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The “Right to Repair”, which primarily aims to force electronic manufacturers to sell replacement parts and make their diagnostic and service manuals available to independent repair shops and consumers, is gaining some traction.

It is currently only in place in Massachusetts, which is why it’s the only state where Tesla owners can register to access repair manuals, service documents, wiring diagrams, and part information, but Tesla President Jon McNeill now says that the automaker is working on opening the program. Expand
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Good news for the people of Indiana? Tesla has signed a lease for the first full blown service center to open in Indianapolis that would complement their lone store at Fashion Mall. While having some leased space in Zionsville for service is certainly good news to local owners, there’s also a bad news.

Tesla could face yet another potential roadblock from a bill proposed by the state government that would effectively disallow them from selling any further.

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Last month, we reported on Tesla Motors Club member Troy doing some great data collecting on Supercharger concentration. His report looked into Supercharger coverage per market versus the number of Tesla vehicles in the same markets.

The report was a way to better understand Supercharger coverage ahead of the important increase of Tesla’s fleet of vehicles with the upcoming Model 3. Aside for Superchargers, the other main concern with the imminent increase is service.

Now Troy published a similar report, but for service center concentration per market. Expand
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