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Tesla is working to integrate service into its mobile app, call a ‘Tesla Ranger’ from one tap

As Tesla is working to optimize its service capacity for its rapidly growing fleet, CEO Elon Musk says that the automaker is going to integrate service functionalities into its mobile app.

Right now, Tesla owners can use the mobile app to do things like unlocking and locking their cars, controlling the climate settings, and a few more relatively basic functionalities.

Lately, Tesla has been adding new capabilities to the mobile app, like the ability to remotely push software updates to the vehicle and a message inbox.

Now, Musk wants to also add a service aspect to the mobile app and let you request a Tesla Mobile technician to come fix your car directly from the app:

Apparently, the function will only work for some “top” known issues that don’t require a lift.

It comes after Tesla has already introduced new ways to request service, like making an appointment online through your ‘Tesla Account’.

Musk also said that they aim to be able to provide a “top-of-the-line service loaner” quickly at the scene of a breakdown or accident:

Tesla has been known to call owners after the system indicates that their vehicle has possibly been in an accident and it has also been providing loaner vehicles when cars are in service, but not directly at the scene of a breakdown or accident.

Musk also added that they could provide status updates and ETA in the app as the vehicle is going through service.

Electrek’s Take

These are all interesting initiatives both from a customer standpoint and for Tesla’s service.

Removing responsibilities like scheduling service and giving status updates on vehicles should make things a little easier on Tesla’s service staff.

There are some real concerns about Tesla ramping up service with the rapidly growing fleet due to the Model 3 ramp up.

Though it looks like Musk is very well aware of it and he recently said that Tesla is making ‘service and parts’ a priority after they figure out deliveries.

And it looks like they have things in place to better handle deliveries with the recently announced acquisition of trucking companies to increase Tesla’s delivery capacity.

As for the loaner thing, I won’t hold my breath because Tesla said that it would have fully-loaded P100Ds as loaner vehicles in all service centers over a year ago and it’s hardly the case today.

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