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Tesla (TSLA) tops owner satisfaction survey in auto industry again

Consumer Reports released its latest owner satisfaction report and for the third year in a row, Tesla beat all other car brands for the top spot in the industry.

In their report, Consumer Reports explains how the scores are calculated:

“We collected data on more than half a million vehicles with our Annual Owner Satisfaction Survey. The Owner Satisfaction Score, based on whether an owner says he or she would buy the same car again, measures whether a car lives up to expectations. Respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. Combined with CR’s ratings, our Owner Satisfaction Survey gives car buyers valuable guidance when they’re shopping for a vehicle.

Based on the data, Tesla, the only all-electric car brand in the survey, averaged a score of ’90’ – retaining its top spot with Porsche coming in second again at ’85’.

Here’s the top 10:

Rank Brand Owner Satisfaction
(Average of all models)
2018 2017
1 Tesla 90
2 Porsche 85
3 NA Genesis 81
4  4 Chrysler 78
5  2 Audi 76
6  1 Mazda 76
7  3 Subaru 76
8  3 Toyota 76
9  3 Honda 75
10  2 Lincoln 75

Last year, Tesla topped the survey with a score of 91.

Consumer Reports uses an average of all models within a brand for the score. In Tesla’s case, only the Model S and Model X are included in the report.

While the publication’s car testing team have had their issues with Tesla over the last year with disagreements about the Autopilot and other features, their owner surveys for satisfaction and reliability have been increasingly good for the electric automaker.

In October, Consumer Reports raised its Tesla Model S’ reliability rating to ‘above average’ and while the Model X’s score is still not great, it is expected to increase since Tesla has fixed most of the early production issues that affected the all-electric SUV.

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